Bookings
- We use Zoom for your online appointments.
- All pricing is in New Zealand dollars and current as of January 2023.
- Terms and Conditions are listed below.
2 APPOINTMENTS PACKAGE NZ$450 (to be used within 3 months)
- We meet for two appointments (one x 75 min and one x 30 min).
- We'll determine root causes of your concerns, and what actions you can take.
- You'll feel heard by a health professional who understands OCD.
- Includes personalized nutrition advice, advice on diagnostic testing, and thorough interpretation of your results.
FOLLOW UP APPOINTMENTS (40 mins) / NZ$120
After completing your package of two appointments, you are welcome to book follow up appointments as you need them. Many clients like to return as they enter new life stages (e.g., for pre-conception and pregnancy care).
New clients, download your New Client Form and Food Diary below.
SAVE both forms to your laptop/desktop before completing, then save again once finished.
| NEW CLIENT FORM.pdf |
| FOOD DIARY.pdf |
FRANCESCA ELDRIDGE HEALTH TERMS & CONDITIONS
Nutrition appointments agreement contract
By accepting and paying for your first appointment(s), the client agrees to the following with Francesca Eldridge Health (FEH).
GENERAL
-You (the client) are welcome to have someone support you with completing your food diary and new client form.
-You are welcome to have a support person (friend, partner, family member) accompany you for your appointments.
-Children and teenagers under 18 years of age must be accompanied by a parent or guardian for all appointments with FEH.
-Parents of adult children (adult children aged 18 years and above) are welcome to gift your child appointments but your child must complete and sign the new client form themselves prior to their first appointment and come to their appointments. FEH does not provide health advice for your adult child without their consent and participation.
-The client understands that FEH is not providing a diagnosis or medical service but is offering evidence-based education and support around diet and lifestyle changes to support your health.
-Both the client and FEH have the right to end the working relationship at any time. FEH may refer the client to a more suitable health professional.
PRIVACY & CONFIDENTIALITY
-Your personal information is collected and stored in accordance with The Privacy Act, New Zealand.
-Clients of FEH are confidential, and all discussions within appointments and via email. However, there are some exceptions to confidentiality, which are discussed in your first appointment. If FEH has concerns about your safety or the safety of another person, confidentiality may be lifted.
PAYMENT
-Payment is required in advance of all appointments.
-For clients making payment via PayPal, there is a processing fee per appointment / package payment to cover PayPal's fees. This is included in pricing listed above.
-FEH accepts payments via PayPal (internationally) and bank transfer (New Zealand only).
-You are required to pay for sessions that are missed or cancelled with less than 48 hours notice.
ONLINE APPOINTMENTS
-Where an online appointment cannot take place owing to problems with either party's Internet connectivity, the appointment will be rescheduled as soon as possible on a business day.
CANCELLATIONS & NO SHOWS
-If you need to cancel or reschedule your appointment, FEH asks for 48 hours' notice.
-Clients who do not show up for an appointment will not receive a refund.
REFUNDS
-If you pay for a package and wish to cancel after your first appointment, a 30% refund will be issued via PayPal.
-If your follow up appointment from a package is not used within three months from your initial appointment date, no refunds will be given as it will be assumed you no longer require the appointments.
-If you pay for an appointment and decide to cancel your appointment with less than 48 hours notice, no refund will be given as time in FEH's calendar has been reserved for you, making it unavailable for others.
-No refunds will be given for digital products purchased such as ebooks.
PROBLEMS & COMPLAINTS
If you have a problem with FEH or the service that you have not been able to resolve, please provide FEH with written details of your complaint.
Nutrition appointments agreement contract
By accepting and paying for your first appointment(s), the client agrees to the following with Francesca Eldridge Health (FEH).
GENERAL
-You (the client) are welcome to have someone support you with completing your food diary and new client form.
-You are welcome to have a support person (friend, partner, family member) accompany you for your appointments.
-Children and teenagers under 18 years of age must be accompanied by a parent or guardian for all appointments with FEH.
-Parents of adult children (adult children aged 18 years and above) are welcome to gift your child appointments but your child must complete and sign the new client form themselves prior to their first appointment and come to their appointments. FEH does not provide health advice for your adult child without their consent and participation.
-The client understands that FEH is not providing a diagnosis or medical service but is offering evidence-based education and support around diet and lifestyle changes to support your health.
-Both the client and FEH have the right to end the working relationship at any time. FEH may refer the client to a more suitable health professional.
PRIVACY & CONFIDENTIALITY
-Your personal information is collected and stored in accordance with The Privacy Act, New Zealand.
-Clients of FEH are confidential, and all discussions within appointments and via email. However, there are some exceptions to confidentiality, which are discussed in your first appointment. If FEH has concerns about your safety or the safety of another person, confidentiality may be lifted.
PAYMENT
-Payment is required in advance of all appointments.
-For clients making payment via PayPal, there is a processing fee per appointment / package payment to cover PayPal's fees. This is included in pricing listed above.
-FEH accepts payments via PayPal (internationally) and bank transfer (New Zealand only).
-You are required to pay for sessions that are missed or cancelled with less than 48 hours notice.
ONLINE APPOINTMENTS
-Where an online appointment cannot take place owing to problems with either party's Internet connectivity, the appointment will be rescheduled as soon as possible on a business day.
CANCELLATIONS & NO SHOWS
-If you need to cancel or reschedule your appointment, FEH asks for 48 hours' notice.
-Clients who do not show up for an appointment will not receive a refund.
REFUNDS
-If you pay for a package and wish to cancel after your first appointment, a 30% refund will be issued via PayPal.
-If your follow up appointment from a package is not used within three months from your initial appointment date, no refunds will be given as it will be assumed you no longer require the appointments.
-If you pay for an appointment and decide to cancel your appointment with less than 48 hours notice, no refund will be given as time in FEH's calendar has been reserved for you, making it unavailable for others.
-No refunds will be given for digital products purchased such as ebooks.
PROBLEMS & COMPLAINTS
If you have a problem with FEH or the service that you have not been able to resolve, please provide FEH with written details of your complaint.